| Essential Support | Managed Workplace | Strategic AI support | |
|---|---|---|---|
| 1 | Microsoft 365 user & license administration | Everything in Essential Support | Everything in Managed Workplace |
| 2 | Basic Intune Support | Proactive monitoring and health checks | AI agent management |
| 3 | 365 Apps Support | Ongoing Intune & endpoint management | Ongoing workflow automation |
| 4 | Reactive incident response | Security baseline and Conditional Access tuning | AI/security governance reviews |
| 5 | Reporting | Security baseline and Conditional Access tuning | Executive-level reporting and enablement sessions |